RETURNS AND REFUNDS
If you are not 100% satisfied with your purchase or the size is not correct, don’t worry!
Remember you have up to 14 days from delivery to change your mind and return the item.
In the object email write: return request n°…… (report your order number).
In the message text report:
- order number
- Item you want to replace
Please, let us know the reason of the return to help us to improve our service and our products.
Package the products, preferably using the original packaging with a copy of the sale note inside and go to your trusted courier or at the post office.
Please note that the return shipping costs are at your expense and you can use a shipping service of your choice.
You can return your order or a portion of your order to the following address:
ZANETTI MODA SRL
Via Nazionale, 27
36040 - Grumolo delle Abbadesse (VI)
RETURN AND REFUND CONDITIONS
Any product you return must be in the same condition in which they where shipped. The attached tag must still be intact and attached to returned items. . Returned items must not be used, washed or altered in any way.
As soon as we receive the return, we will verify that all the conditions listed above have been met and we will refund the full price of the product whitin 14 working days. Unfortunately it's not possible to exchanghe your products directly for another size or model or color: you will just return the item you don't want and create a new order on the the website.
"If you decide to return your order (either in full or partially), please fill out the contact form below or send an email to [email protected].